NewMarket Services

  • IT Analyst

    Location SG-Singapore
    Category
    Information Technology
  • Overview

    Plan, implement and manage the regional IT infrastructure in Afton Asia to ensure the internal departments are provided efficient service delivery within the context of the global IT strategy. Provide additional direct user technical support.

    Responsibilities

    Networking

    • Oversees the administration and maintenance of the company's local and regional IT infrastructure, both WAN and LAN.
    • Assists in the strategic planning for, and is responsible for implementation of,
      • additions, deletions and modifications to the regional network infrastructure.
      • the company's telephone system at the regional/local level.
      • regional network security.
    • Evaluates, advises and assists in managing emerging regional security threats as well as regional response to global security threats.
       

    Regional Server and Storage Systems

    • Assists in the strategic planning for, and is responsible for implementation of, additions, deletions and modifications to the regional server infrastructure.
    • Provides escalated support for global systems providing services to APAC.
    • Oversees all aspects of regional service delivery including troubleshooting, archiving, system backups and disaster recovery.
    • Participates in global monitoring of the enterprise as needed, monitors and improves uses of OpManager as requested by Corporate, work closely with Richmond to provide seamless global server support.
       

    User Support

    • Responds to escalated help desk issues.
    • Uses, and improves use of, ManageEngine and other tools to document and build Knowledge Base.
    • Interacts with internal clients on all levels to help resolve IT-related issues and escalate technical and business issues as necessary.
    • Works with Corporate to provide seamless global helpdesk support.
       

    Enterprise Asset Management

    • Coordinate closely with Richmond to form an optimal regional asset strategy.
    • Manages the regional purchase of hardware, software and IT services in support of regional systems.

    Qualifications

    EDUCATION & EXPERIENCE MINIMUMS:

    • Minimum 4-year technical Degree
    • Minimum 6-8 years of IT experience in the relevant areas of:
    • Direct user support
      • infrastructure systems – network
      • infrastructure systems – Server/Storage
      • Project management
    • Basic level IT certification in Cisco (CCNA) and/or Microsoft (MCP)

    EDUCATION & EXPERIENCE PREFERRED (TWO OR MORE):

    • Degree in Information Technology, Computer Science or related
    • Professional tier certification in Microsoft (MCSE/MCITP)
    • Professional certification in VMware (VCP)
    • Professional tier certification in CISCO (CCNP/CCVP)
    • Experience with SAN/Shared Storage Architectures
    • IT certifications from
      • ITILv3 certification or related
      • Other Hardware/Software Vendor certification (Dell, Apple,Citrix)
      • BICSI/LAN certifications
      • Project Management (PMA)

     

     

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