NewMarket Services

Sr. CTS Specialist

Location CN-Suzhou
Customer Technical Service


Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs. This is a senior level role that requires advanced technical and customers skills.


  1. In consultation with Sales/Business, organize and execute a plan for approval testing to meet the customer’s needs and wants
  2. Organize data derived from the approval program and assemble all appropriate information in an easily understood manner
  3. Prepare written reports and technical literature for use by the customer and Sales
  4. Make oral presentations internally and externally, as necessary
  5. Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of Afton’s technology, customer needs, market trends, and industry direction.  Work productively in a matrix organization.
  6. Advocate for safety within the Afton organization.  Demonstrate safe working practices in the office and laboratory and become a role model to peers for HSE within Afton.  Maintains up-to-date knowledge of changes or additions to safety procedures and assist in safety training activities as required.
  7. Resolve customer complaints and problems in a timely, efficient, and professional manner.
  8. Attend and/or present at industry meetings and conferences to represent Afton Chemical
  9. Complete special assignments and projects as required.  Manage projects using the Stage-Gate process
  10. Assure that complete ISO documentation is maintained on all ISO or quality related activities.  Participate in ISO related activities and maintain an up-to-date understanding of the ISO function.
  11. Manage projects with CTS stage gate process utilizing Accolade software
  12. Mentor and help others to succeed
  13. In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry.
  14. Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and applications
  15. Interface with Marketing and Sales to ensure aligned customer account management.A
  16. ttend industry meetings to influence future specifications to Afton’s benefit




  • Bachelor’s Degree in Chemistry, Chemical/Mechanical Engineering or related field
  • Demonstrated understanding of CTS functions typically acquired after 8 years of relevant experience in the petrochemical or automotive industry and Sales & Marketing experience



  • Advanced Degree (MS/MBA/PhD) in relevant field

For NewMarket, Afton or Ethyl employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above.



  • Language - Good command of written and spoken English
  • Decision Making - Timely decision making using a mixture of analysis, experience, and judgment; sometimes with incomplete information, under tight deadlines with appropriate risk, authority and transparency
  • Business Insight - Has knowledge of general business model, practices and procedures.  Understands how the actions and output of the role impacts the business and others.
  • Analysis and Problem Solving - Solves problems with effective solutions by asking good questions, involving others, and looking outside of existing processes and procedures.  Has technical knowledge and skills to troubleshoot test equipment or test precision issues.
  • Communication – Can communicate information clearly, effectively, and timely in an engaging and convincing manner. 
  • Coaching - Provides the structure, environment and support for teaching, training and development of individuals and teams to enable them to achieve specific personal or professional results or goals.
  • Managing Performance - Possessing the drive and focus to achieve challenging individual and team goals.
  • Collaboration and Networking - The ability to work within and across Afton's organizational matrix to achieve objectives, including the capability to influence without authority.
  • Project Management - The ability to manage tasks and activities and achieve their completion within the agreed  framework, across regional and organizational boundaries as appropriate
  • Innovation - Continuously assesses current processes, practices, procedures, techniques and tools and provides suggestions for improvement.  Open to new concepts.  May benchmark outside laboratories or others for process improvement ideas.
  • Dealing with Uncertainty - Is sufficiently flexible to effectively cope with change, multiple priorities, and lack of information at times
  • Customer Relationship Management – Interpersonal skills to be able to make good strong connections with customers & OEM personnel. Combination of character & technical credibility. Demonstrate customer intimacy and Passion for Solutions approach to understand core technical problems and deliver solutions to business, marketing and external customers.



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