NewMarket Services

Customer Technical Service (CTS) Specialist - Engine Oils

Location UK-Bracknell
Customer Technical Service


We have an exciting opportunity for an experienced technical professional to join the CTS Engine Oils team.


The role is to provide expert technical support to sales and interface with external customers in order to meet their technology and approval & business needs. 

The role will be based in Bracknell and the incumbent will be office based.


Interface with Marketing and Sales to ensure aligned customer account management.


In collaboration with Sales & Marketing, own technical aspects of customer account management including technical assessment, development of technical recommendations, and execution of agreed technical solution including testing programs as required.


Organize data derived from testing programs and assemble all appropriate information in an easily understood manner, and draw conclusions.


Manage projects with CTS stage gate process utilizing Accolade software.


Prepare written reports and technical literature for use by the customer and Sales

Resolve customer complaints and problems in a timely, efficient, and professional manner.


Maintain productive relationships with team members and both internal and external customers and maintain up-to-date knowledge of Afton’s technology, customer needs, market trends, and industry direction


In depth knowledge and understanding of industry test requirements, customer test requirements and associated specifications and how those tests can be influenced by Afton chemistry.


Interface with CTS, R&D, OEM, Sales and Marketing to gain an understanding of current and future market trends, requirements, and application


Interface with Marketing and Sales to ensure aligned customer account management.


Attend industry meetings to influence future specifications to Afton’s benefit as required.


Bachelor’s Degree in Chemistry, Chemical/Mechanical Engineering or related field


Demonstrated understanding of CTS functions and relevant experience in a technical role


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