Provide expert technical support to Sales and interface with customers as required in order to meet their technology and approval needs. This is a fully competent individual with regular customer interface and project management duties.
Education & Experience Minimums
Education & Experience Preferred
Decision Making - Timely decision making using a mixture of analysis, experience, and judgment; sometimes with incomplete information, under tight deadlines with appropriate risk, authority and transparency
Business Insight - Has knowledge of general business model, practices and procedures. Understands how the actions and output of the role impacts the business and others.
Analysis and Problem Solving - Solves problems with effective solutions by asking good questions, involving others, and looking outside of existing processes and procedures. Has technical knowledge and skills to troubleshoot test equipment or test precision issues.
Communication – Can communicate information clearly, effectively, and timely in an engaging and convincing manner.
Coaching - Provides the structure, environment and support for teaching, training and development of individuals and teams to enable them to achieve specific personal or professional results or goals.
Managing Performance - Possessing the drive and focus to achieve challenging individual and team goals.
Collaboration and Networking - The ability to work within and across Afton's organizational matrix to achieve objectives, including the capability to influence without authority.
Project Management - The ability to manage tasks and activities and achieve their completion within the agreed framework, across regional and organizational boundaries as appropriate
Innovation - Continuously assesses current processes, practices, procedures, techniques and tools and provides suggestions for improvement. Open to new concepts. May benchmark outside laboratories or others for process improvement ideas.
Dealing with Uncertainty - Is sufficiently flexible to effectively cope with change, multiple priorities, and lack of information at times
Customer Relationship Management – Interpersonal skills to be able to make good strong connections with customers & OEM personnel. Combination of character & technical credibility. Demonstrate customer intimacy and Passion for Solutions approach to understand core technical problems and deliver solutions to business, marketing and external customers.