NewMarket Services

Customer Relationship Coordinator

Location US-VA-Richmond


About Us

Afton Chemical Corporation is part of the NewMarket Corporation (NYSE: NEU) family of companies, and is one of the largest global suppliers of lubricant additives and offers a broad line of fuel additives worldwide. 


Responsible for management of assigned customer accounts, from receipt of order through the customer invoicing process.  Work with internal logistics team to coordinate material availability and transportation requirements.  Maintain direct customer contact and relationship with sales group.



  • Maintain proactive contact with customers regarding lead time, availability, product price and other issues that might affect delivery schedule or invoice amounts.
  • Process customer orders and determine the most economical source and method of transportation to customer based on product type and location and product destination.
  • Respond to customer complaints, resolve problems as appropriate or refer customer to appropriate contact. Keep Sales, Marketing and Business Groups and Plant Schedulers advised of customer's special needs, requests, etc. Follow up with customers to ensure resolution for and communication of a solution to the customer.
  • Recommend quality improvements based on discussions/work with customers.
  • Responsible for ensuring accurate records in SAP for product orders and customer data elements (including order processing: scheduling, follow-up, tracking, tracing and documentation; complete and accurate invoicing.)
  • Support the review of invoicing data to ensure that complete and accurate invoices are raised. Stay aware of VAT, customs and regulatory rules and apply them where appropriate.



  • BS degree in Logistics, Supply Chain, Business Administration or related field or equivalent combination of education and experience



  • Demonstrated understanding of the customer relationship and supply function typically acquired through a few years of experience in a similar role.
  • Bilingual Preferred but not required


For NewMarket, Afton or Ethyl employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above.




  • Able to maintain strict confidentiality and remain professional
  • Able to focus on details
  • Able to think through problems logically and resolve them quickly
  • Able to set priorities, work to deadlines and function effectively under pressure
  • Demonstrate flexibility
  • Basic knowledge of transportation modes
  • Demonstrate knowledge or have the ability to learn bills of lading, incoterms and basic accounting procedures
  • Demonstrate the ability to work productively in a team situation as well as meeting individual tasks
  • Able to demonstrate computer literacy with regard to Afton applications
  • Able to organize and prioritize work and projects effectively
  • Able to work in an environment with challenging situations and multiple work interruptions
  • Able to demonstrate customer service orientation with regard to customer problems, concerns and changes, etc.

Working at Afton

Who We Are - We're a diverse, global family of individuals, who share a passion for developing innovative solutions. We build our professional relationships on respect, integrity and a commitment to safety and quality. Just as these values apply to our professional relationships, they also apply to the way we feel about our neighbors and communities.

Our Work - At Afton, our innovative R&D programs lead to global growth. Our lubricant and fuel additives are among the most highly developed and widely used in the petroleum industry. Afton is a recognized and trusted supplier of driveline lubricant additives, engine oil additives, fuel additives and industrial lubricant additives.

Benefits / Compensation - We offer competitive compensation and benefit packages that reflect our commitment to our employees. Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry.


An Equal Employment Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, sexual orientation, gender identity, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.



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