NewMarket Services

Customer Relationship Coordinator

Location US-VA-Richmond


About Us

Afton Chemical Corporation is part of the NewMarket Corporation (NYSE: NEU) family of companies, and is one of the largest global suppliers of lubricant additives and offers a broad line of fuel additives worldwide. 


Responsible for management of all Afton customer orders from receipt of order through the customer invoicing process.  Identify the timeliest and most cost-effective method for order fulfillment.  Maintain direct customer contact and relationship with sales group. Determine timely restock of vendor managed inventory while minimizing excess inventory and freight expenses.


  • Maintain proactive contact with customers regarding lead time, availability, product price increases and other issues that might affect delivery schedule or invoice amounts.
  • Process customer orders and determine the most economical source and method of transportation to customer based on product type and location and product destination. Monitor location of tank cars if necessary.
  • Manage daily product inventory levels at customer vendor managed inventory locations to meet supply and demand needs. Analyze and reconcile any inventory discrepancies between Afton and the customer.
  • Respond to customer complaints, resolve problems as appropriate or refer customer to appropriate contact. Keep Sales, Marketing and Business Groups and Plant Schedulers advised of customer's special needs, requests, etc. Follow up with customers to ensure resolution for and communication of a solution to the customer.
  • Recommend quality improvements based on discussions/work with customers.
  • Review letters of credit to assure that there are no discrepancies that may delay payment from the Bank. Confirm that Afton can meet all of the terms of the letters of credit.  Consult with customers to develop amendments of letters of credit that are satisfactory to all parties.
  • Responsible for ensuring accurate records in SAP for product orders and customer data elements (including order processing: scheduling, follow-up, tracking, tracing and documentation; complete and accurate invoicing.) Advise Database Administrator of appropriate changes.
  • Audit all invoicing data to ensure that complete and accurate invoices are raised. Stay aware of VAT, customs and regulatory rules and apply them where appropriate.
  • Miscellaneous duties and activities - including proper maintenance of filing systems and paper flow systems, administration, master data maintenance, back-up responsibilities.



  • BS degree in Logistics, Supply Chain, Business Administration or related field or equivalent combination of education and experience



  • Demonstrated understanding of the customer relationship and supply function typically acquired through a few years of experience in a similar role.
  • Bilingual Preferred


For NewMarket, Afton or Ethyl employees, an appropriate combination of experiences that will support the required skill base may replace one or more of the specific experience requirements above.



  • Able to maintain strict confidentiality and remain professional
  • Able to focus on details
  • Able to think through problems logically and resolve them quickly
  • Able to set priorities, work to deadlines and function effectively under pressure
  • Demonstrate flexibility
  • Basic knowledge of transportation modes
  • Demonstrate knowledge of bills of lading and basic accounting procedures
  • Demonstrate the ability to work productively in a team situation
  • Able to demonstrate computer literacy with regard to Afton applications
  • Able to organize and prioritize work and projects effectively
  • Able to cope with stress and multiple work interruptions
  • Able to demonstrate customer service orientation with regard to customer problems, concerns and changes, etc.
  • Demonstrate knowledge of letters of credit (International CSR only)


Working at Afton

Who We Are - We're a diverse, global family of individuals, who share a passion for developing innovative solutions. We build our professional relationships on respect, integrity and a commitment to safety and quality. Just as these values apply to our professional relationships, they also apply to the way feel about our neighbors and communities.

Our Work - At Afton, our innovative R&D programs lead to global growth. Our lubricant and fuel additives are among the most highly developed and widely used in the petroleum industry. Afton is a recognized and trusted supplier of driveline lubricant additives, engine oil additives, fuel additives and industrial lubricant additives.

Benefits / Compensation - We offer competitive compensation and benefit packages that reflect our commitment to our employees. Our employees are our most treasured asset and we have dedicated resources that allow us to reward our employees for their commitment on an ongoing basis - ensuring our compensation packages are competitive in the industry.


An Equal Employment Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, sexual orientation, gender identity, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.


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