NewMarket Services

IT Generalist(Network)

Location SG-Singapore
Information Technology


APAC Local Desktop Support and Regional Network Support. 


  • Maintain the image of the User Support Group as the first and best resource for enhancing IT productivity in the company. Assist Users with all areas of desktop support, and work to define their needs. Evaluate existing systems and offer alternatives to improve functionality together with Richmond IT teams.
  • Ensure availability of all APAC networking systems. Act as 1st line support in Singapore, escalation support for Service Desk at other APAC facilities. Anticipate possible threats to this environment and recommend improvements or opportunities to cut costs.
  • Design, operate, secure and optimize the network environment, to include:
    • Cisco based switching, routing, CUCM phone systems, and other solutions
    • VLAN design and support
    • MPLS, IWAN and EIGRP/BGP routing
    • DMZ design and security
    • Wireless (Aruba)
    • Firewall and VPN configuration and monitoring
    • Web Collaboration tools (Webex/Microsoft Teams)
    • DNS configuration
    • Circuit provisioning and modification
    • Physical wiring
  • Responsible for APAC networking assent management to include:
    • Planning and implementation for all network changes
    • Patching, Change Management and Maintenance of configuration information and or scripts
    • Operating System Security, Monitoring Procedures and Log analysis
    • Procurement recommendations and Support continuity
  • Know and adhere to all IT processes and procedures; surface gaps and assist in drafting new procedures.
  • Keep APAC and Richmond IT leadership informed of emerging and recurring problems while working to find solutions.
  • Assist in all AP IT projects, including new lab setups, new Singapore plant, regional new offices, office moves, etc.  Work with all cross functional teams and global IT team to make sure IT infrastructure are setup properly and on time.



  • Bachelor’s degree or equivalent experience
  • Relevant professional certifications
  • Minimum 4 years of Cisco or equivalent networking experience AND
  • CCNA or equivalent certification, training, and/or architecting experience.
  • Minimum 2 years of direct user IT support (can be concurrent with above.



  • Highly Proficient in network design and engineering
  • Strong CISCO VoIP (Voice over IP) background or certification.
  • Effective diagnostic and trouble shooting skills
  • Working knowledge
    • Microsoft On Premise Networking
    • Microsoft Office365 network support
    • Cloud network support (especially Azure and AWS)
    • ISE or similar RADIUS and Network Access Control
  • Willingness and ability to travel between 10-20% (primarily China, Japan, Singapore and the United States).
  • Effective oral and written communication skills, to include Chinese and English.
  • Demonstrate initiative, customer service orientation and effective interpersonal skills


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